GlovBox Legal: Terms & Privacy for Vehicle Records

Glovbox’s legal terms & privacy policies ensure trusted vehicle history & car service records. Learn about data security and compliance

Terms & Conditions
Privacy Policy
Cookies Policy
App terms

Terms and Conditions

MY SERVICE SPOT PTY LTD (ABN 54 666 294 328), trading as GLOV BOX
Effective Date: May 11, 2025

These Terms and Conditions (“T&C”) govern your use of the Glovbox platform, including our website and mobile application (“App”), operated by MY SERVICE SPOT PTY LTD, trading as GLOV BOX (“Glovbox”, “we”, “us”, or “our”). By signing up, accessing, or using our services, you agree to be bound by these T&C. For app-specific terms, including app store compliance, see our App Terms. If you do not agree, you must not use our services.

1. Acceptance of Terms

You accept these T&C by registering, accessing, or using the Glovbox platform. We may amend these T&C at our discretion, with notice provided via email, the App, or at login. Continued use after amendments constitutes acceptance.

2. User Eligibility

Our services are available to individuals and entities capable of using the platform for vehicle management (e.g., owners, buyers, workshops). There is no minimum age requirement, but you must have the authority to use our services. App users are responsible for ensuring device compatibility (e.g., iOS 14.0 or later, Android).

3. User Roles and Responsibilities

3.1 Vehicle Owners
  • Upload accurate receipts, logbook entries, images, and videos to maintain service history.
  • Verify the accuracy of AI-extracted data and Proof of Service Certificates.
  • Pay for Standard/Comprehensive Reports or optional services (e.g., pre-purchase inspections).
  • Before requesting service history, tick a box confirming prior interaction with the relevant workshop to prevent fraudulent access.
3.2 Buyers
  • Use Proof of Service Certificates and reports for personal vehicle evaluation, with no restrictions on sharing.
  • Pay for optional add-ons (e.g., full service history, PPSR reports).
  • Verify the accuracy of third-party data (e.g., PPSR checks).
3.3 Workshops
  • Upload verified receipts, ensuring accuracy and compliance with privacy laws.
  • Notify clients that their data is shared with Glovbox, providing an opt-out option.
  • Use the booking system, video reporting, and pre-purchase inspection tools responsibly.
  • Maintain a valid Australian Business Number (ABN), verified during onboarding to prevent fraudulent signups.
  • Workshops indemnify Glovbox against any claims, damages, or expenses arising from their failure to notify clients of data sharing or obtain consent, including privacy breaches.
3.4 General Responsibilities
  • Provide accurate and updated information (e.g., first name, last name, mobile number, phone number).
  • Protect account credentials and report unauthorized access immediately.
  • Do not misuse the platform, including uploading malicious content, hacking, or providing false data.

4. Platform Services

Glovbox provides services including:

  • Service history aggregation and digital logbook management.
  • Proof of Service Certificates (Standard/Comprehensive Reports).
  • Workshop booking and communication tools.
  • Pre-purchase inspections and video reporting.
  • Rewards program with discount codes and giveaways.
  • AI-powered data extraction and vehicle image analysis.

We may modify or suspend services at our discretion with notice. We do not guarantee uninterrupted or error-free access to the platform.

5. Ownership of Data

Glovbox owns all data uploaded to the platform (e.g., receipts, logbook entries, images, videos), and you grant us a perpetual, royalty-free, worldwide license to use, store, and process such data for platform purposes. You retain the right to share Proof of Service Certificates and reports without restrictions.

6. Payments and Subscriptions

6.1 Vehicle Owners and Buyers
  • Pay one-off fees for Reports or optional services via Stripe.
  • No refunds are provided for completed services unless Glovbox fails to deliver, in accordance with Australian Consumer Law (ACL).
6.2 Workshops
  • Pay subscription fees for platform access.
  • Late payments result in subscription cancellation and loss of access.
6.3 General
  • You are responsible for any taxes or transaction fees associated with payments.
  • We may adjust pricing with notice.
6.4 Future features
  • Future features (e.g., full service history purchases, invoicing integrations) may involve additional fees, which will be communicated to users via email or the App prior to implementation.

7. Rewards Program

You may redeem rewards (e.g., discount codes, giveaways) via a redeem button or email. Glovbox is not liable for issues with third-party partners (e.g., invalid discounts). Rewards are subject to availability and partner terms.

8. Communication

  • Workshops may message users or send SMS for bookings, with users able to respond.
  • Report builders’ contact details (email, phone) are visible to signed-up users purchasing reports.
  • Future features (e.g., user-to-user or workshop-to-workshop messaging) are covered by these T&C.
  • You consent to sharing contact details for report-related communications.

9. Fraud and Misconduct

Fraudulent actions are strictly prohibited and may result in severe legal consequences, including criminal prosecution and financial liability for all damages and expenses caused, including legal costs, repair costs, and other losses.

9.1 Workshop Fraud
  • Workshops uploading fake or fabricated service history are fully liable for damages and expenses to vehicle owners (e.g., repair costs, financial losses) and Glovbox (e.g., legal costs).
  • Penalties include account termination, legal action, indemnification of Glovbox/users, police reporting for severe cases, and inclusion on a public blacklist (visible to users, with legal safeguards to avoid defamation).
9.2 User Fraud
  • Users impersonating others, uploading fake documents, or falsely claiming vehicle ownership are liable for damages and expenses to Glovbox and other users (e.g., legal costs, financial losses).
  • Penalties include account termination, legal action, indemnification, police reporting, and inclusion on a public blacklist (with safeguards).
9.3 Anti-Fraud Measures
  • Users must tick a box confirming prior workshop interaction before requesting service history.
  • Repeat offenders will be permanently banned from the platform.

10. Liability and Disclaimers

Glovbox provides services “as is” with no warranties beyond those required by Australian Consumer Law. We are not liable for:

  • Errors in AI processing (e.g., incorrect data extraction, image analysis).
  • Disputes between users and workshops (e.g., service quality).
  • Inaccurate or incomplete user-uploaded or third-party data (e.g., PPSR checks).
  • Privacy breaches due to workshops’ failure to obtain client consent.
  • App downtime, device incompatibility, or user errors.
  • Users are responsible for verifying the accuracy of AI-extracted data (e.g., service dates, mileage) in reports or logbooks. Glovbox is not liable for reliance on unverified AI outputs.

We are not liable unless we act with gross negligence or intent. Our liability is capped at the fees you paid to Glovbox.

11. Termination

You may delete your account at any time, but service history and uploaded data will be retained for platform purposes. Glovbox may suspend or terminate your account for misuse (e.g., fraud, non-payment, false data) or violation of these T&C.

12. Dispute Resolution

Disputes will be resolved through:

  • Negotiation: Initial attempt to resolve amicably.
  • Mediation: If unresolved, mediation by a neutral third party.
  • Arbitration: If mediation fails, binding arbitration as a final step.

Glovbox offers mediation for user claims against fraudulent workshops (e.g., for repair costs). These T&C are governed by the laws of New South Wales, Australia.

13. Intellectual Property

Glovbox owns all intellectual property in the platform, including AI algorithms, report templates, and branding. You grant us a license to use uploaded content for platform purposes.

14. Future Features

These T&C cover future features (e.g., invoicing integrations, user-to-user messaging, expanded rewards). We will notify you of material T&C changes via email or the App.

15. Compliance with Laws

You must comply with all applicable Australian laws, including privacy and consumer laws. Glovbox complies with the Australian Privacy Principles and Australian Consumer Law.

16. Miscellaneous

  • Governing Law: These T&C are governed by the laws of New South Wales, Australia.
  • Force Majeure: Glovbox is not liable for disruptions due to events beyond our control (e.g., cyberattacks, natural disasters).
  • Contact: MY SERVICE SPOT PTY LTD (ABN 54 666 294 328), Info@glovbox.com.au. Registered address available upon request where required by law.

Entire Agreement: These T&C constitute the entire agreement between you and Glovbox, superseding prior agreements.

Privacy Policy

MY SERVICE SPOT PTY LTD (ABN 54 666 294 328), trading as GLOV BOX
Effective Date: May 11, 2025

MY SERVICE SPOT PTY LTD, trading as GLOV BOX (“Glovbox”, “we”, “us”, or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with the Australian Privacy Principles (APP) under the Privacy Act 1988 (Cth). By using our platform, including our website and mobile application (“App”), you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information:

  • Personal Information: First name, last name, mobile number, and phone number provided during signup.
  • Social Login Information: If you sign up or log in using Facebook, Apple, or Google, we collect your first name, last name, email address, and phone number (if available) from these providers, subject to their privacy policies and your consent.
  • Vehicle and Service Information: Receipts, logbook entries, vehicle images, videos, registration/insurance documents, and Proof of Service Certificates uploaded by users or workshops.
  • Workshop Information: Australian Business Number (ABN), business name, and customer data uploaded by workshops (stored securely and segmented to prevent access by other workshops).
  • Automatically Collected Information: IP address, device information, usage data, and analytics (with your consent). For details on our use of cookies, see our Cookies Policy.
  • App-Specific Information: Device identifiers, crash logs, and performance data to ensure App functionality.

2. How We Use Your Information

We use your information to:

  • Facilitate account creation and authentication via social login (Facebook, Apple, Google).
  • Provide and improve our services, including service history aggregation, digital logbook management, Proof of Service Certificates, workshop bookings, pre-purchase inspections, and rewards programs.
  • Process data using artificial intelligence (AI) tools (e.g., OpenAI, xAI’s Grok) to extract information from receipts/logbooks and analyze vehicle images for defects.
  • Facilitate communication, such as workshop-user messaging, SMS for bookings, and sharing report builder contact details (email, phone) with signed-up users.
  • Conduct analytics and send marketing communications (with your explicit opt-in consent).
  • Comply with legal obligations, such as consumer law requirements.

3. AI Processing

We use third-party AI providers (e.g., OpenAI, xAI’s Grok) to process receipts, logbook entries, and vehicle images. This may involve:

  • Extracting data (e.g., date, mileage, invoice title).
  • Analyzing images for defects (e.g., dents, scratches).
  • Risks: AI processing may result in errors (e.g., incorrect data extraction). We are not liable for such errors, and you are responsible for verifying outputs.
  • Security: Data is encrypted and sanitized (e.g., personal details removed) before AI processing.
  • International Transfers: Some AI providers are based in the United States. We use Standard Contractual Clauses to ensure compliance with Australian privacy laws.

4. How We Share Your Information

We share your information as follows:

  • Internal Sharing: Service history is shared with signed-up users (e.g., workshops accessing vehicle records).
  • Third-Party Service Providers: We share data with providers such as Stripe (payments), OpenAI/xAI (AI processing), Amazon Web Services (AWS, storage), Facebook/Apple/Google (social login), and third parties for vehicle details (e.g., PPSR checks). Where applicable, we may enter into Data Processing Agreements with partners to clarify roles under Australian or international privacy laws.
  • Rewards Program: Limited data (e.g., email) may be shared with partners to deliver discount codes or giveaways, with your consent.
  • Proof of Service Certificates: Reports are shareable by users without restrictions, with sensitive data (e.g., personal details) removed.
  • Future Partnerships: We may share data with new partners (e.g., invoicing systems) with your consent.
  • Legal Requirements: We may disclose data to comply with legal obligations or respond to lawful requests.

5. Data Storage and Security

  • Storage: Data is stored on AWS servers with encryption, segmented by workshop to prevent unauthorized access (e.g., one workshop’s data is not accessible by others).
  • Security Measures: We use encryption, access controls, and regular audits to protect your data in accordance with APP 11.
  • Retention: Personal information is retained until you delete your account, but service history and uploaded data (e.g., receipts, images) are retained indefinitely for platform purposes, including maintaining vehicle records for reporting and compliance. We may retain data for legal purposes (e.g., consumer law compliance).

6. Your Consent

By signing up and accepting our Terms and Conditions, or by authorizing social login through Facebook, Apple, or Google, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. Users who choose social login cannot switch to a non-social login method (e.g., email/password) unless they create a new account. You provide explicit opt-in consent for:

  • Analytics to improve our services.
  • Marketing communications (e.g., promotional emails).
  • Rewards program communications (e.g., discount codes).

Workshops are responsible for notifying their clients that their data is shared with Glovbox, with an opt-out option. If a client opts out, their data is locked or deleted.

7. How to Access, Correct, or Delete Your Data

Under the Australian Privacy Principles, you have the right to:

  • Access and correct your personal information.
  • Delete your account (note: service history and uploaded data are retained).
  • Opt out of analytics, marketing, or rewards communications.

To exercise these rights, contact us at Info@glovbox.com.au. We will respond to your request within 30 days, as required by the Australian Privacy Principles. You may also lodge complaints about our data handling with us or the Office of the Australian Information Commissioner (OAIC).

8. Data Breaches

In the event of a data breach, we will promptly notify affected users and workshops and take reasonable steps to mitigate risks, such as implementing security updates and providing guidance.

9. Contact Us

For privacy inquiries, support, or complaints, contact:

MY SERVICE SPOT PTY LTD (ABN 54 666 294 328)
Email: Info@glovbox.com.au
Registered Address: Available upon request where required by law.

You may also lodge complaints with the OAIC (www.oaic.gov.au).

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you via email or the App, and continued use constitutes acceptance.

Cookies Policy

MY SERVICE SPOT PTY LTD (ABN 54 666 294 328), trading as GLOV BOX
Effective Date: May 11, 2025

This Cookies Policy explains how MY SERVICE SPOT PTY LTD, trading as GLOV BOX (“Glovbox”, “we”, “us”, or “our”), uses cookies on our website and mobile application (“App”). For broader details on our data practices, see our Privacy Policy.

1. Use of Cookies

We use cookies to enhance functionality and analyze usage (e.g., via analytics tools). Cookies are small text files stored on your device when you visit our website or use our App. They help us:

  • Ensure the platform functions properly (e.g., maintaining your session).
  • Analyze usage to improve our services (e.g., tracking user interactions).

2. Consent

You may provide consent for cookies via a banner or pop-up on our website or App. You may opt out of non-essential cookies (e.g., analytics) through our cookie settings, accessible via our website or App.

3. Contact Us

For inquiries about our use of cookies, contact:

MY SERVICE SPOT PTY LTD (ABN 54 666 294 328)
Email: Info@glovbox.com.au
Registered Address: Available upon request where required by law.

4. Changes to This Cookies Policy

We may update this Cookies Policy to reflect changes in our practices or legal requirements. We will notify you via email or the App, and continued use constitutes acceptance.

App Terms

MY SERVICE SPOT PTY LTD (ABN 54 666 294 328), trading as GLOV BOX
Effective Date: May 11, 2025

These App Terms govern your use of the Glovbox mobile application (“App”), operated by MY SERVICE SPOT PTY LTD, trading as GLOV BOX (“Glovbox”, “we”, “us”, or “our”). These terms are in addition to our Terms and Conditions, which govern your broader use of the Glovbox platform. By installing or using the App, you agree to these App Terms.

1. Third-Party Services

Our App relies on third-party providers, including:

  • Stripe (payments).
  • OpenAI/xAI (AI processing).
  • Amazon Web Services (storage).
  • Facebook, Apple, Google (social login).
  • Third parties for vehicle data (e.g., PPSR checks).

These providers’ terms apply, and we are not liable for their failures. Use of the Glovbox App is subject to the terms and conditions of the Apple App Store or Google Play. By installing the App, you agree to comply with these additional terms, including payment dispute processes.

2. App Requirements

App users must ensure:

  • Device compatibility (e.g., iOS 14.0 or later, Android).
  • Internet connectivity to use the App effectively.

3. Social Login

If using social login (Facebook, Apple, Google), you must comply with the respective provider’s terms and ensure accurate data is provided. Users cannot switch to a non-social login method (e.g., email/password) unless they create a new account.

4. Contact Us

For inquiries about the App, contact:

MY SERVICE SPOT PTY LTD (ABN 54 666 294 328)
Email: Info@glovbox.com.au
Registered Address: Available upon request where required by law.

5. Changes to These App Terms

We may update these App Terms to reflect changes in our practices or legal requirements. We will notify you via email or the App, and continued use constitutes acceptance.